Any product purchased directly from this web site can be returned within thirty (30) days of the date of purchase for a full refund less shipping & handling. Please note that opened packages are not eligible for return.
In cases where the return is the result of our error (e.g. you received the wrong or a defective product) we’ll pay the return shipping costs.
We process refunds on the day we receive your returned package. As such you should expect to receive your refund within 3 working days.
For all returns please contact us via our contact form or call us directly on +44 (0)1183100484 with your order number (from your email receipt, or your account on this site).
Orders are typically despatched the same day and once shipped can’t be called back. So if you wish to cancel an order please contact us by phone as soon as possible.
Our returns address is:
30 Moorland Road
Hertfordshire HP1 1NH
Returns will only be accepted with prior authorisation through our email/ phone contacts above.