Any product purchased directly from this web site can be returned within thirty (30) days of the date of purchase for a full refund less shipping & handling. Please note that opened packages are not eligible for return.
In cases where the return is the result of our error (e.g. you received the wrong or a defective product) we’ll pay the return shipping costs.
We process refunds on the day we receive your returned package. As such you should expect to receive your refund within 3 working days.
For all returns please contact us via our contact form or call us directly on +44 (0)24 7693 5285 with your order number (from your email receipt, or your account on this site).
Orders are typically despatched the same day and once shipped can’t be called back. So if you wish to cancel an order please contact us by phone as soon as possible.
Our returns address is:
C/O Ketosource Ltd
James and James Fulfilment
Liliput Road, Brackmills
Northampton, NN4 7DT
Please make sure to call or email before sending the return – as this is necessary to authorize it/ get it set up properly. Thanks for your help with this.